30-Day Returns

We want you to feel confident with your purchase. If you’re not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.

Return Window

You have 30 days from the date your order is delivered to request a return.

Return requests submitted after the 30-day window may not be accepted.

Return Eligibility

To qualify for a return:

The item must be returned in its original condition.

The product must be unused, unworn, and undamaged, unless it arrived damaged or defective.

All original packaging, accessories, tags, and included items should be returned with the product.

You must provide your order number and the email address used to place the order.

Items showing excessive wear, misuse, accidental damage, or unauthorized modification may not qualify for a refund.

For hygiene-sensitive, personal-care, consumable, or final-sale products, additional return restrictions may apply.

How to Start a Return

Step 1 — Contact Us

Contact our customer support team within 30 days of delivery and include:

Your full name

Order number

Email address used for the order

Item(s) you would like to return

Reason for the return

Photos, if the product arrived damaged, defective, or incorrect

Step 2 — Wait for Return Approval

Our team will review your request and send you return instructions.

Please do not send your order back before receiving return authorization, as unauthorized returns may not be processed.

Step 3 — Get Your Return Shipping Label

If we provide prepaid return labels:

Once your return is approved, we will email you a prepaid return shipping label. Print the label, securely package your item, attach the label, and drop the package off with the specified shipping carrier.

If return shipping is customer-paid:

Once your return is approved, we will provide the return address and instructions. You will be responsible for purchasing the return shipping label and covering the return shipping cost.

We strongly recommend using a trackable shipping service and keeping your tracking information until your refund has been completed.

Step 4 — Send Your Return

Pack your product securely to prevent damage during transit.

Whenever possible, use the original shipping packaging or another suitable protective package.

Step 5 — Return Inspection

Once your return arrives, our team will inspect the item to confirm that it meets our return conditions.

We will notify you once your return has been reviewed.

Step 6 — Refund

Approved refunds will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process and display the refund after it has been issued.

Original shipping charges are generally non-refundable unless the order arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with your order details and clear photos of the issue.

If the issue is confirmed, we may provide a prepaid return label, replacement, or refund at no additional cost to you.

Return Shipping Costs

For returns caused by a change of mind, incorrect size selection, or other customer preference, return shipping costs may be the responsibility of the customer.

For confirmed damaged, defective, or incorrect items, we will cover the eligible return shipping cost.

Exchanges

If you would like a different size, color, or product, contact our support team. Depending on availability, we may arrange an exchange or ask you to return the original item and place a new order.

Final Sale Items

Certain products may not be eligible for return, including:

Gift cards

Personalized or customized products

Used or damaged products

Products specifically marked Final Sale

Certain hygiene-sensitive or consumable products

Any product-specific exclusions will be clearly stated on the relevant product page.

Need Help?

If you have any questions about your return, please contact our customer support team with your order number and email address.

We’ll be happy to help you through the return process.